Online Banking
eBranch Internet Banking and Bill Pay FAQs
Maintenance Information
Q: Why can't I get Bill Pay to work on my Mac running the latest Safari 5.1.5?
Q:What are the Maintenance times for eBranch Internet Banking and Bill Pay?
Q: What are the browser requirements for eBranch Internet Banking and Bill Pay?
Person-to-Person Payments (ZashPay)
Q: How much can I send through ZashPay?
Q: Who can I pay with ZashPay?
Q: How long does the payment take?
Q: Why does it say my email address or phone number is already in use?
Q: Quicken & Quickbooks: How do I DISABLE and RE-ENABLE my accounts for automatic download?
Q: Why can't I get Bill Pay to work on my Mac running the latest Safari 5.1.5?
A: With Apple's latest release of their Safari browser, 5.1.5 on March 28, 2012, users may run into issues with accessing Bill Pay. While our developers work on resolving the issue, there is an easy work around. Safari users should go to Settings > Preferences > Privacy and click the "Never" radio button under "block cookies".
Q: What are the Maintenance times for eBranch Internet Banking and Bill Pay?
A: eBranch Internet Banking maintenance times are listed below. During these
maintenance windows, you may experiecnes sporadic slow performance and/or failed
logons or sessions. Thank you in advance for your patience.
- Daily: 4:00 - 4:30 AM EST - System Maintenance
- Daily: 10:00 PM - 3:30 AM EST - Back office Processing. The back office cycle begins at the aforementioned times. This end time is purely an estimate and may vary from day to day. During all but the last 10-20 minutes of the back office processing window, the system is available for inquiry and financial transactions however, the financial transactions posted during this period do not create history available for viewing until after the back office cycle completes.
- Weekly (Sunday): 2:00 -7:00 AM EST- Database Maintenance, Hardware Maintenance, and Software Updates.
Q: What are the browser requirements for eBranch Internet Banking and Bill Pay?
A: eBranch and Bill Pay are tested at varying levels using many different
browser/Operating System combinations. 95% of the browsers used by the U.S. population work
with eBranch Internet Banking & Bill Pay. Browser usage statistics will be
reviewed on a quarterly basis utilizing national browser usage statistics
cross-referenced with Bill Pay Web Analytics browser usage summary reports.
eBranch Internet Banking & CheckFree RXP (Bill Pay)
PC Platforms:
- Supported: Microsoft IE 8.0 - (Windows XP)
- Allowed: Firefox 4.0, Chrome 11 (Windows XP)
Microsoft IE 8.0 (Windows 7)
Safari 5.1.5 (click for special instructions)
Macintosh Platforms:
- Allowed: Safari 5.1 and Firefox 3.0 (OS x 10.6 [Leopard])
Safari 5.1.5 (click for special instructions)
Browser Download Links: (click to be taken directly to provider's site)
Browser Notes
- JavaScript is required for the application to function optimally. If not enabled, certain features and functions will not work properly.
- The browser MUST be set to allow cookies and/or explicitly allow 3rd party cookies
- Screen resolution: 800 x 600 VGA or higher
- Windows Display Properties Settings should be 96 dpi (Windows default)
- Browser Text Size should be Medium.
A: The maximum amount you're allowed to send is listed next to the Amount field within ZashPay. This amount is reduced each time you send a payment and then reset on a rolling seven day period. For example, if your maximum amount is $1,000 and you send $100 to someone, your maximum amount changes to $900 for the day. When your maximum amount reaches $0, you cannot send money until it resets. Note: Next day payments to other ZashPay users are limited to $500 per day.
Q: What
does ZashPay cost?
A: There is no cost for ZashPay. Since ZashPay is part of our Bill Pay service, you must enroll in Bill Pay to send money through ZashPay.
Q: Who can I pay with ZashPay?
A: You can pay anyone with a bank account. The recipient will receive a text
message or email with instructions on how to claim their money. They will need
to register with ZashPay the first time they use the service.
Q: Is ZashPay available outside the U.S.?
A: The ZashPay personal payments service is only available for use between banking
accounts that are located in the United States.
Q: How do I send a payment?
A: Log into Internet Branch and access Bill Payer Plus. Click on the Pay People
button at the top. Then just enter the recipient's name, mobile phone number or
email address, the amount of the payment, your personal message and click Send.
Q: How do I claim a payment?
A: Members: Bill Pay users can simply log into Bill Pay, click Pay
People and then click the Claim Money link. No action is required on money sent
from one ELFCU ZashPay user to another. If you do not wish to enroll in Bill
Pay, follow the non-member instructions below.
Non-members: Access zashpay.com, enter your mobile phone number or email address, enter the Secure Transaction Code you received by text or email and click Get Money. You will need to enter your financial account information and go through a verification process the first time you access the site.
Q: How long does the payment take?
A: Payments take one business day once the recipient is registered
with the ZashPay network. The initial payment can take up to four business days
after enrollment.
Q: Why
does it say my email address or phone number is already in use?
A: Some financial institutions that offer ZashPay may auto-enroll you in this
service. This means that your email address and/or phone number may already be
associated with your profile at that institution. You can only use one email
address and phone number per ZashPay profile. This is how ZashPay identifies
what account to deposit/debit your payments from/to. To enroll in ELFCU's ZashPay, you will need to unsubscribe with your other financial institution or
use an alternate email address and phone number.
Q: Quicken and Quickbooks: How do I DISBALE and RE-ENABLE my account for automatic download?
A: The following documentation from Quicken offers step-by-step instructions on
how to sync Quicken with eBranch Internet Banking. These instructions show how
to DISABLE and RE-ENABLE your accounts, an essential step in order to automate
the download process from eBranch into Quicken.
- Quicken Windows 2007-2009
- QuickBooks Windows 2007-2009
- QuickBooks MAC 2007 & 2009
- QuickBooks MAC 2005 & 2007
If you have specific questions regarding any Quicken products, we encourage you to visit the Quicken Support website http://quicken.intuit.com/support/index.jsp for assistance.
