New 24-Hour Response Policy from Your Credit Union

Published: Tuesday, February 2, 2010 7:00 am

As we've stated previously, keeping you informed about our upcoming computer system conversion planned for February 12-15 is important to us. That's why we are making it a policy to respond to your questions within one business day, not just before and immediately after Conversion Weekend, but on an ongoing basis.

This way, you will know what to expect when you have a question or issue that you choose to voice through our communication channels, including voice mails to the Member Service Call Center, emails to customerservice@elfcu.org, emails via eBranch, and questions/comments posted to the news area of elfcu.org.

We want members to know we are committed to addressing questions and issues quickly.

Comment

@ Mike:

Yes, you can expect outstanding checks to clear normally. Additionally, your debit card will work as usual during Conversion Weekend. Thanks for your questions!

will outstanding checks clear during the 12-15th transition ??

Can I still use my debit card during this time?

Posted by Mike Chapman on February 8, 2010

Comment

@ Jane:
There is no fee for members/consumers who choose to use Members Auto Source. Partnering auto dealers do pay fees to MAS.

Is the car finding service free, or is there a fee?

Posted by Jane on February 3, 2010

Comment

@Member:

No, you will not experience a loss of archived data within eBranch as a result of our upcoming Conversion. Thanks for checking.

Is there going to be any loss of archived data?

Posted by marketing on February 3, 2010