New ‘Round the Clock Member Service by Phone

Published: Tuesday, January 24, 2012 7:00 am

Your credit union is now offering live member service representatives 24 hours per day. Speak with an individual, day or night, and have your banking requests resolved by the next business day. There’s no longer a need to wait until the next morning to call ELFCU.

Services conducted by phone 24 hours per day:

Balance and account history information
Transfers between accounts
Loan payments
Updates to account information
Certificate and loan rate information
Reporting debit cards lost or stolen
Requests for a new debit card
Check orders

For questions or issues with eBranch or Bill Pay after-hours, you’ll be directed to another resource for help.

This extension of ELFCU Member Service is brought to you in the spirit of continually expanding your access options. We know you want multiple conveniences and access channels to your smart money, and you can count on us to provide that.

Whenever you need to talk to us, you can! How? Call our usual Member Service Contact Center phone lines, 317.276.2105 or 800.621.2105, to reach a credit union representative 24/7.

Comment

@Ken: Great idea. We want members to know what to expect. We have added a list of services that can be performed after hours to the article shown above. Also thank you for bringing the bill pay issue to our attention. You should have been referred to a help desk and that's what will happen, moving forward. Thank you for your patience with our 24-hour phone option. We appreciate your business!

Please list which services can and cannot be addressed by this organization. I just called and was informed my issue with "bill pay" could not be addressed. Thank you.

Posted by Ken Carmichael on January 24, 2012

Comment

@Richard: Please refer to the newly revised article above for more information about what services are offered after-hours. Thank you for sharing your concerns.

It's important for Members to understand that although the call is answered live, the resolution of most problems will only occur on the following business day. Maybe in the future the 24-hour service can resolve matters on an around the clock basis.

Posted by Richard Brown on January 23, 2012

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@ Carl, Shirley, Jim & Sandra: Enjoy this new convenience! Thank you for your comments.

If this lets me check to see what checks have cleared etc. and allows me to make transfers, I'll like it very much. When I'm out of town, I'm not always able to get on the internet.

Posted by Carl Allspaw on January 23, 2012

Comment

Thanks...

Shirley Martin

Posted by Shirley Martin on January 21, 2012

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Great idea and service for those of us traveling or away from home for longer periods of time, thanks.

Posted by Jim O on January 21, 2012

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@Joseph: The same organization that handles our shared branch network also handles our 24/7 Member Service by phone option. We?ve had a relationship with this group since 1996, and we have privacy and confidentiality agreements in place. We hope you will enjoy the convenience of this new option. Thank you for your business.

I think this is a nice idea. Hopefully, it will be an actual credit union person and not a farmed out calling center that takes your message. The latter will be a concern if you are sharing your account number or social security number. It would be comforting to know that it is a Lilly Credit Union employee that works on site to help me.

Posted by Joseph Frischmann on January 21, 2012